I realize that you were supposed to receive Vicodin. I realize that what we took over the phone was actually Darvocet. I realize again that the office is telling you that they called in Vicodin, not Darvocet, and you think we are the ones who messed up.
But when I look at the hardcopy and see Darvocet written, I have to believe that's what the nurse actually called into us. So you giving me the "I'm sitting here in pain" story is nice, but you have shown in the past that you are not the most pleasant, and also tend to leave out important details when it comes to filling stuff with us.
I can't do anything until your office calls us back to clarify what was written. I completely believe that it's supposed to be Vicodin, but I can't just change it because you said so.
K, thanks.
Thursday, August 19, 2010
Wednesday, August 11, 2010
Things that cause pharmacy madness
These are just a few of the things that will cause us pharmacy staff to go a little more insane every day that we work.
Oh, and I'm aware it's been a while since I wrote. Between the two jobs and trying to get things settled at my apartment, it's been a wee bit hectic.
The first thing is calling the pharmacy with a massive complaint like the one that was left on our voicemail yesterday morning. Some lady called threatening to sue us for all we were worth if we didn't remove her profile from our computer. She was quite adament about the suing us part, but I had never heard of her.
Sure enough, when I looked in the computer, she was nowhere to be found. She later called and apologized for the threats, but still demanded we remove her from our computer. I told her she was never in our computer, she said thank you, and hung up.
The second thing is a retail thing apparently. At my retail job, we have three cash registers. Usually one person is running the front and using just one register. This part is important. See, when we run our registers, only one register is used by each person. Therefore, when there's a line, it's assumed everyone will walk up to the open register after the person is finished in front of them. However, there's always one person who messes this up.
Sure enough, last night, I had a line of people. The first two people came up to the right register. I rang them out with no issues and then walked up the third person. Instead of walking up to my counter like everyone else had, she walks over to the counter next to me, sets all her stuff down, then looks at me like I'm supposed to walk over there. After telling her I can help her at the register I'm at, she huffed, picked up her stuff, and tossed it on my counter.
Let me pause to say that I would've gladly helped her move her things if she had shown any sense of competence, but since she didn't and she huffed on top of it, forget it.
Later, I had another woman who had one medication come up at $20. It never ceases to amaze me when they ask "didn't my insurance cover this?" Well, let's see. This is an osteo med with no generic that normally runs a couple hundred dollars without insurance. I'd say they did. They always look so shocked when I tell them this detail though.
Look, I know people don't generally know much about medication costs and all that. But $20 for Boniva is pretty damn good. I'd be more upset if I was the lady picking up Singulair for $70 just for one month. But that's me.
It just goes to show how different people are.
Oh, and I'm aware it's been a while since I wrote. Between the two jobs and trying to get things settled at my apartment, it's been a wee bit hectic.
The first thing is calling the pharmacy with a massive complaint like the one that was left on our voicemail yesterday morning. Some lady called threatening to sue us for all we were worth if we didn't remove her profile from our computer. She was quite adament about the suing us part, but I had never heard of her.
Sure enough, when I looked in the computer, she was nowhere to be found. She later called and apologized for the threats, but still demanded we remove her from our computer. I told her she was never in our computer, she said thank you, and hung up.
The second thing is a retail thing apparently. At my retail job, we have three cash registers. Usually one person is running the front and using just one register. This part is important. See, when we run our registers, only one register is used by each person. Therefore, when there's a line, it's assumed everyone will walk up to the open register after the person is finished in front of them. However, there's always one person who messes this up.
Sure enough, last night, I had a line of people. The first two people came up to the right register. I rang them out with no issues and then walked up the third person. Instead of walking up to my counter like everyone else had, she walks over to the counter next to me, sets all her stuff down, then looks at me like I'm supposed to walk over there. After telling her I can help her at the register I'm at, she huffed, picked up her stuff, and tossed it on my counter.
Let me pause to say that I would've gladly helped her move her things if she had shown any sense of competence, but since she didn't and she huffed on top of it, forget it.
Later, I had another woman who had one medication come up at $20. It never ceases to amaze me when they ask "didn't my insurance cover this?" Well, let's see. This is an osteo med with no generic that normally runs a couple hundred dollars without insurance. I'd say they did. They always look so shocked when I tell them this detail though.
Look, I know people don't generally know much about medication costs and all that. But $20 for Boniva is pretty damn good. I'd be more upset if I was the lady picking up Singulair for $70 just for one month. But that's me.
It just goes to show how different people are.
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